AccessProof Studio support
How can we help?
For product questions, purchase help or a reproducible problem, email Alfago Lab. We normally reply in English.
Email support- App
- AccessProof Studio 1.0
- Requires
- macOS 14 or later
- Contact
- support@alfagolab.com
Common questions
Quick answers
Does AccessProof Studio change my PDF?
No. Reviews are read-only. Any supported Pro output is created as a separate verified copy or evidence package.
Does a completed review mean my PDF conforms?
No. AccessProof Studio separates automatic signals from required human checks and does not issue PDF/UA, WCAG, legal or regulatory certification.
Why can’t I open a PDF?
Password-protected, damaged or inaccessible files fail closed. Unlock the PDF in its source application or choose another readable copy.
Can I review scanned PDFs?
Yes. The consolidated workflow keeps OCR uncertainty visible so recognized text can be reviewed before it is used or exported.
Can AccessProof review tables?
Yes. Table reconstruction helps inspect rows, columns and structure, but complex table meaning still requires human accessibility review.
Can AccessProof compare and redact PDFs?
Yes. ProofPDF's revision comparison, deliberate redaction and verified release-copy workflow is consolidated into AccessProof Studio.
Where is my evidence package?
It is saved to the location you choose. The app never uses the source PDF path as an output target.
How do I restore Lifetime Pro?
Open AccessProof Studio Settings, select Lifetime Pro, then choose Restore Purchases while signed in to the App Store with the purchasing Apple Account.
What should I include in a support request?
Include the app version, macOS version, what you expected and what happened. Use a synthetic or redacted PDF; do not email confidential documents.
AccessProof Studio helps organize review evidence. It does not replace qualified human evaluation or guarantee conformance with any standard, law or procurement requirement.